Story Time

A cab driver taught me a million dollar lesson in customer satisfaction and expectation. Motivational speakers charge thousands of dollars to impart his kind of training to corporate executives and staff. It cost me a $12 taxi ride.

I had flown into Dallas for the sole purpose of calling on a client. Time was of the essence and my plan included a quick turnaround trip from and back to the airport. A spotless cab pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As he got in the driver's seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a "Candid Camera!" Wouldn't you? I could not believe the service I was receiving! I took the opportunity to say, "Obviously you take great pride in your work. You must have a story to tell."

"You bet," he replied, "I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my niche in life where I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day's work and done it well. I evaluate my personal assets and... wham! I became a cab driver.

One thing I know for sure, to be good in my business I could simply just meet the expectations of my passengers. But, to be GREAT in my business, I have to EXCEED the customer's expectations! I like both the sound and the return of being 'great' better than just getting by on 'average'"

Did I tip him big time? You bet! Corporate America's loss is the traveling folk's friend!

Lessons:Go an Extra Mile when providing any Service to others.

There is no good or bad job. You can make any job good.

Good service always brings good return .

An elderly man in Mumbai calls his son in New York and says,'I hate to ruin your day son, but I have to tell you that your mother and I are getting a divorce; 35 years of marriage.... and that much misery is enough!''Dad, what are you talking about?' the son screams.'We can't stand the sight of each other any longer,' the old man says.'We're sick of each other, and I'm sick of talking about this, so you call your sister in Hong Kong and tell her!'Frantic, the son calls his sister, who explodes on the phone.'Like heck they're getting divorced,' she shouts, 'I'll take care of this.'She calls Mumbai immediately, and screams at the old man, 'You are not getting divorced. Don't do a single thing until I get there. I'm calling my brother back, and we'll both be there tomorrow. Until then , don't do a thing, DO YOU HEAR??' and she hangs up.The old man hangs up his phone and turns to his wife.. 'Okay', he says, 'It's all set. They're both coming for our anniversary and paying their own airfare!!'MORAL:No man / woman is busy in this world all 365 days.

The sky is not going to fall down if you take few days LEAVE and meet your dear ones.

OFFICE WORK IS NOT EVERYTHING IN LIFE and MONEY MAKING IS NOT EVERYTHING IN LIFE.